We are committed to dispatching orders as swiftly as possible, offering same-day or next-day shipping with a cut-off time of 1 PM for same-day dispatch. Our priority is to select the quickest shipping method to deliver your delectable treats promptly. We kindly request your understanding that the delivery timeframe may be subject to change once the package is in the hands of the courier, as we are unable to control any potential delays.

We offer the convenience of consolidating your orders provided that your items have not yet been dispatched. For your subsequent orders, please choose the local pickup option and leave a note for us so we can merge them accordingly. Should your order have already been shipped, the additional shipping costs would be the responsibility of the receiver.

We offer shipping across North America! However, for PO Box addresses, please be aware that we might not be able to deliver items heavier than 5kg (such as soda) since they are dispatched via Canada Post Flat Rate Boxes.

Due to health and safety regulations, The Sour Moose cannot accommodate returns or exchanges of any candy or food items.

Please inspect the area around your home to make sure the parcel wasn't concealed or that a note wasn't left behind. Also, verify your tracking number, as the driver might have deposited your parcel at a checkpoint.

Should your parcel's tracking number fail to update, or if it exceeds the anticipated delivery date, you may initiate a claim by contacting the courier directly. Should you require assistance with this process, we are here to help.

Apologies for the inconvenience! As humans, we occasionally make errors. Please reach out to us within 24 hours of receiving your package, and we will gladly assist you with your concerns.

Once a package departs from our facility, the handling process is beyond our control. Despite our best efforts to pack your items securely to prevent any damage, there are instances where damage may occur. In such cases, we advise you to reach out to the courier service to initiate a claim. Should you require assistance with this process, our team is ready to provide support.

Regrettably, The Sour Moose does not assume responsibility for replacing stolen parcels.

The safeguarding of your personal information stands as our utmost concern. Our platform incorporates cutting-edge encryption technologies to secure your data and uphold your privacy effectively.

As a physical storefront, we rigorously follow health regulations, ensuring regular inspections and adherence to operational guidelines. This stands in stark contrast to home-based candy businesses, which are not subject to the strict regulations that we face. It has been observed that certain online stores use bleach wipes, which are not approved for food safety, or employ other dubious cleaning practices. These methods fall short of the cleaning and sanitization standards mandated by the Alberta Health Services Food Inspection Laws. Our commitment to hygiene is evident in our practice of using a three-sink system for sanitizing utensils and containers, applying food-safe cleaners on all surfaces, and enforcing strict hand-washing and glove-wearing procedures. When deciding where to buy your sweet treats, it's important to take into account the cleanliness practices to ensure your safety.

Absolutely! Send us an email detailing what you're searching for, and we'll consider adding it to our inventory for you!

Should a product be unavailable, we will notify you within 24 hours of receiving your order. If an item is out of stock, we will propose a substitution, place it on back order, or issue a refund.

Absolutely! We have a physical store located just 45 minutes east of Edmonton, in Tofield, Alberta. For order pickup, simply select the local pickup option. Most orders will be ready within a few hours; however, kindly indicate your expected arrival time in the order comments. Please arrange to collect your order within 48 hours.

Certainly! Explore our extensive selection right here!