Politique de remboursement

**Returns, Refunds & Exchanges**

**Oops! I Ordered the Wrong Item**  
Hey there! We totally understand that mistakes can happen sometimes, and we're here to help you out! If you realize you've ordered the wrong item, just let us know before your parcel leaves our building, and we’ll do our best to assist you. Please keep in mind that once your order is on its way, we won't be able to make any changes. 

Also, we kindly want to remind you that we can't provide refunds for orders or shipping costs to or from you. To help things go smoothly, we suggest double-checking your order before finalizing it to make sure everything is perfect for you. Thanks for understanding, and we're here to help if you need us!

**Oh No, My Order Arrived Damaged!**  
At our store, we take special care to make sure everything leaves in great condition. However, we know that sometimes things can go awry. When your order arrives, we kindly ask that you take a moment to inspect it. If something doesn’t seem quite right—like a defective item or if you received the wrong one—please don’t hesitate to reach out to us right away! We’re more than happy to help you resolve any issues.

Just a quick note: once your package is on its way, we can’t control what happens during transit, including any weather hiccups. We also can't guarantee how our courier partners handle your parcels, sorry!

If you need assistance submitting a claim, we’re here for you! Just a heads-up, though: courier companies usually don’t insure liquids, like sodas and pickles. Unfortunately, that means we won’t be able to submit a claim or offer a refund if those types of items burst during shipping. Thank you for understanding, and we’re here to help however we can!

**What About My Beverages?**  
We really appreciate your support and take great care in packaging our beverages. However, sometimes accidents can happen, like a drink bursting during transit. We want to let you know that we unfortunately can’t offer refunds for these instances, as couriers don’t insure liquids, including sodas and pickles. When you make a purchase, you acknowledge this policy and accept responsibility for any burst beverages. Thank you for understanding!

**Weather Woes**  
We’re thrilled to hear you love our products as much as we do! We just wanted to share a quick note about Mother Nature’s surprises. Once your package leaves our store, we can’t control the weather — but we’re here to help! If you’re feeling a bit worried, we offer expedited shipping, thermal mailers, and ice packs for a small extra charge to keep your goodies safe. And on those really hot or cold days, we may hold your package for a few extra days to ensure everything arrives in perfect condition. We want you to have the best experience possible, but just a friendly reminder that we can’t offer refunds for items damaged by the weather. Thanks for understanding!

**Return Restrictions**  
Just a friendly reminder: for safety reasons, all items are final sale, including gift cards. Thank you for understanding!

**Refunds**  
We totally get that things can change, and we appreciate your understanding! Please take a moment to double-check your order details before you hit that order button, as we want to ensure everything’s just right. Once your package is on its way, we’re unable to offer refunds for purchasing regrets, damaged items, or incorrect orders but we can help you file a claim with your courier if anything is damaged. If you have any questions or concerns about your order, please don’t hesitate to reach out to our friendly Customer Service team within 48 hours of receiving it. We’re here to help and will be more than happy to assist you!

**Price Adjustments / Sales**  
At Sour Moose Inc. and sourmoose.ca, we work hard to offer you great prices! Just a friendly note: we don’t have a price adjustment policy for items that might be discounted after your purchase. Prices can change based on supplier stock levels, sometimes without notice. We really appreciate your understanding that all purchases are final. Thank you for being part of our community!

**Special Orders**  
Just a friendly reminder—special order products can’t be returned or exchanged. If you have any questions, feel free to ask!

**Need Help?**  
For questions related to refunds and returns, please contact us at info@sourmoose.ca or call +1 (877)774-7541.