RETURN POLICY

Returns, Refunds & Exchanges

Incorrectly Ordered Items

Please note that on orders caused by customer error, we cannot issue credit for shipping in either direction. The customer is responsible for ensuring they order the correct items, and The Sour Moose and sourmoose.ca are not liable for user errors.

Damages

The Sour Moose makes every effort to ensure that all products leave our store in good condition and are packaged appropriately. Please inspect your order when you receive it. If there is an issue with your order (defective, wrong item received, etc), contact us immediately so we can evaluate the problem and attempt to rectify the situation. Please note that once a package has left our facility, any issues occurring during the time of transit are not within our control.  The Sour Moose and sourmoose.ca are not liable for any products affected by weather conditions. 

Beverages

While The Sour Moose and sourmoose.ca take the utmost care in packaging each order, we are not responsible if beverages burst during transit. Please note that the purchaser assumes this responsibility and must contact the courier to open a claim. We cannot offer refunds on burst beverages.

Hot/Cold Weather Issues

Even though we take great precautions when shipping your order, The Sour Moose and sourmoose.ca unfortunately cannot control acts of nature. Once your package leaves our store, sourmoose.ca does NOT guarantee any product shipped in warm weather or warm climates, from melting in warm weather to cold temperatures from freezing. As such, The Sour Moose and sourmoose.ca are not liable for any products affected by weather conditions. Expedited shipping is available at an additional cost for you if you do not wish to take the risk.

Non-Returnable Items

Unfortunately, for the safety of our customers, we cannot return perishable goods such as food and beverages.

All sale items are final sale.

We cannot accept returns on gift cards. Gift cards are not exchangeable for cash.

Exchanges

The Sour Moose and sourmoose.ca do not have a return or exchange policy. All sales are final.

Refunds

The Sour Moose and sourmoose.ca do not have a refund policy. Please ensure you are correctly placing your order, as customers assume liability for their order. The Sour Moose and sourmoose.ca are not responsible for any purchasing regrets, damaged parcels, or incorrect orders.  Please note that once a package has left our facility, any issues occurring during the time of transit are not within our control.  The Sour Moose and sourmoose.ca are not liable for any products affected by weather conditions.  All sales are final. If you have any concerns about your order, please get in touch with our Customer Service Department within 48 hours of receiving it.

Price Adjustment / Price Match

Sour Moose Inc. and sourmoose.ca attempt to bring you, the consumer, the best pricing; however, we do not have nor honour a price adjustment policy. Prices may fluctuate without notice due to supplier availability. All sales are final.

Special Orders

No returns or exchanges are allowed for special order products.

Seasonal Orders

Due to the limited quantity of seasonal candies, purchasing any seasonal merchandise, perishable or non-perishable, is non-returnable.

Need help?

Contact us at info at sourmoose.ca or +1(877)774-7541 for questions related to refunds and returns.

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