Returns, Refunds & Exchanges
Incorrectly Ordered Items
Please note that on orders caused by customer error, we cannot issue credit for shipping in either direction. The customer is responsible for ensuring they order the correct items, and The Sour Moose and sourmoose.ca are not liable for user errors.
Please inspect your order when you receive it. If there is an issue with your order (defective, damaged, wrong item received, etc), contact us immediately so we can evaluate the problem and rectify the situation.
While The Sour Moose and sourmoose.ca take the utmost care in packaging each of our orders, we are not responsible should beverages burst during transit. Please note that the purchaser assumes this responsibility and must contact the courier to open a claim. We cannot offer refunds on burst beverages.
Hot/Cold Weather Issues
Even though we take great precautions when shipping your order, The Sour Moose and sourmoose.ca unfortunately cannot control acts of nature. Once your package leaves our store, sourmoose.ca does NOT guarantee any product shipped in warm weather or warm climates, from melting in cold weather or to cold temperatures from freezing. As such, The Sour Moose and sourmoose.ca is not liable for any products affected by weather conditions.
Unfortunately, for the safety of our customers, we cannot return perishable goods such as food and beverages.
All sale items are final sale.
We cannot accept returns on gift cards. Gift cards are not exchangeable for cash.
The Sour Moose and sourmoose.ca does not have an exchange policy. Exchanges will be evaluated case by case. In the event, you have been approved to exchange an item, the original item must be returned to:
The Sour Moose
Unit B – 5015 53 Ave
*The Sour Moose is not responsible should beverages burst in transit.
The Sour Moose and sourmoose.ca does not have a refund policy. Please ensure you are correctly placing your order, as customers assume liability for their order. The Sour Moose and sourmoose.ca are not responsible for any purchasing regrets or incorrect orders.
The Sour Moose Inc. and sourmoose.ca do NOT accept returns for candy or food items. No exceptions.
If there are any concerns with your order, please contact our Customer Service Department within 48 hours of receiving it.
No returns or exchanges on special order products.
Due to the limited quantity of seasonal candies, purchasing any seasonal merchandise, perishable or non-perishable, is non-returnable.
Contact us at info at sourmoose.ca or +1(877)774-7541 for questions related to refunds and returns.